24.03.2025
International
The Dickson Company, a leader in environmental monitoring solutions, is pleased to announce the launch of TotalCare and TotalCare Plus, a new 24/7 global support program designed to ensure the continuous protection of temperature-sensitive assets. This comprehensive offering provides around-the-clock hotline assistance, giving businesses worldwide peace of mind that help is available whenever needed.
“At Dickson we recognize that system uptime and uninterrupted operations are essential in safeguarding assets and ensuring regulatory compliance. With TotalCare and TotalCare Plus, we’re delivering on our commitment to provide reliable, expert support—no matter the time of day or location—so our valued customers can focus on their most critical priorities," Rick Weiler, President and CEO at The Dickson Company states.
TotalCare: Global Coverage , 24/7 Hotline Support
TotalCare offers a dedicated hotline staffed by highly trained technical professionals who can address urgent needs, troubleshoot system alerts, and minimize downtime. By ensuring experts are on call 24/7, Dickson provides a direct lifeline to its customers and adds an extra layer of protection for environmental monitoring systems.
TotalCare Plus: Premium Support, Complete Care
With TotalCare and TotalCare Plus, Dickson reinforces its position as a global partner for organizations that rely on critical environmental data to maintain compliance and safety.
• Unlimited Remote Setup: Streamlined, hassle-free assistance for new logger installations.
• On-Demand Remote Training: Flexible training sessions to keep teams up-to-date on best practices and system operations.
• Semi-Annual Health Checks: Regular evaluations of logger functionality, alarm settings, user configurations, and more.
• Software Updates & Validation Documentation: Support for installations, troubleshooting, and documentation of software updates.
• Extended Warranty: A 2-year warranty on data loggers and gateways for added peace of mind.
(Source: Press Release Dickson)
Schlagworte
AMARComplianceDEDIT SupportMonitoring SolutionsSoftware
